Shipping Policy


  • All orders on our website are processed in our Los Angeles Headquarter.
  • We require 1~3 days to process your order from the date of order confirmation and ship it via our carriers.
  • For standard shipping, we use USPS and it please refer to the chart below for estimated shipping time.
  • If you need the item by a certain date, please reach out to us and we will work it out with you
  • All delivery options and their corresponding fees will be displayed at checkout and if you want expedited shipping, please select the shipping options while checking out.
  • We offer free domestic shipping on orders of $100 or more.
  • All shipping costs are non-refundable.
  • For international orders, it is the customer's responsibility to pay customs or import taxes. If our packages are refused by the border due to customs, customer should reach out to us to get it redelivered.
  • We ship to the address inputed in the final order. Please make sure your shipping address is correct as we are not responsible for refused deliveries due to incorrect addresses. 
  • We will do our very best to ship your package ASAP. However, additional time may be required due to unexpected circumstances.
  • If there is any shipping issue with your package, please contact us and we will resolve it with you.
  • For Lost or stolen packages: If you purchased Route during checkout, please file a claim within 7 days of the last shipping update. It is the responsibility of the customer to file a claim via the Route claim website. If you have not purchased Route during checkout, customer should file a claim via USPS or other shipping carrier that was used. If there is any problem during this process, please e-mail us and we will be with you.


 Region Country Express Shipping Standard Shipping
North America United States, Canada 3-10 Business Days 7-20 Business Days
Europe United Kingdom, Germany, France, Italy, Spain, Netherlands,
Switzerland, Sweden, Norway, Greece, Denmark
5-10 Business Days 10-20 Business Days
Asia Japan, South Korea, Thailand,
Philippines, Kuwait, Malaysia
3-10 Business Days 7-15 Business Days
Other Regions & Countries 5-15 Business Days 10-30 Business Days


Please don’t hesitate to contact us if you have any further questions:

E-mail: (English)